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True Tale #4: Shopping in the Shadow of "Big Brother"

The holidays are bearing down on you and that means many of you are going to have to hit the big box retailers, the boutiques, or worst of all - the mall. Most of the time, shopping isn't annoying for the money you have to fork over. It's annoying for all the other things involved in the transaction.

And yet opting out of commerce altogether is tough. So you make the best of it and try to hustle in, make your purchase, and hustle out. But a few of you have found ingenious ways to thwart the "Big Brother" retailers that try to track our every purchase. Here's a great example

Woe be unto the cashier who dares to ask Jonathan Wren for his name and personal information.

"They don't need this data," says the biology and computer science research professor at the University of Oklahoma. "And I don't see why they have to request it." So he imposes an on-the-spot spelling bee on the pesky sales clerk. The exchange goes as follows:

"May I have your name?" the cashier asks.

"Ghossein Dhatsghabyfaird-Johnson," Wren replies.

The cashier glances in confusion before asking, "How do you spell that?"

"With a hyphen," Wren clarifies.

"Once more?" the cashier asks.

"Ghossein Dhatsghabyfaird-Johnson." (Wren once had a colleague whose name was Ghossein Dhatsghabyfaird, and the "Johnson" is added for good measure.)

"Could you please spell that?" the cashier asks, glancing at the half dozen people waiting behind Wren in line.

"Oh . . . just like it sounds," he says nonchalantly.

Typing in "Johnson," the cashier moves on and asks for Wren's address.

"Washburn, Wisconsin, 14701 Northeast Wachatanoobee Parkway, Complex 3, Building O, Apartment 1382b," he replies. As the cashier is almost done typing in the address, he adds, "Or did you mean current address?"

Stopping, the cashier says with clear frustration, "Yes. Current address."

"Diluthian Heights, Mississippi, 1372 South Tinatonabee Avenue, Building 14C, Suite 2, Box 138201," Wren replies slowly.

The cashier types in the new address when Wren suddenly interjects, "No, wait, it's North Tinatonabee Avenue." Annoyed, the cashier backs up the cursor and changes the line.

"I think," Wren mumbles with a quizzical look on his face.

When he is feeling especially cruel, he takes the game into overtime. Waiting until the cashier asks, "Is all the information you gave correct?" a standard question at many stores, he responds, "Of course not," adding that his real name is on the credit card receipt the cashier just handed him.

Wren says that he recognizes that it is not the cashiers who set policy. The point, rather, is to get managers to see that this information gathering is backing up the line.

"It's a little mean, I must admit, but no jury would convict me," he says.

Shopping isn't the only aggravation that pops up during the holidays. We're taking a (very unscientific) poll here at LifesLittleAnnoyances.com. Click on the Two Cents icon and tell us your biggest holiday gripe. If you've done something clever to take the grief out of the season of giving, share your story and look for it here in a few weeks.

Big Brothers Strikes Again

When trying to make an exchange at my local Victoria’s Secret the day after Christmas, I experienced the following…

I do know what to expect when making a return or exchange the day after Christmas and was completely prepared to wait, but not like this. Once I found the appropriate item, I got in a long line – with a smile. After 20 minutes, it was my turn. I had the cash receipt and return in one hand and the new item in the other. “Exchange please,” I told the cashier, still wearing my smile. She replied, “Oh, I’m sorry but this line is for purchases only.” She then pointed to another register on the other end of the store where refunds and exchanges were being handled and told me that there was no line. OK, no line… here I go. Wrong – 10 people in line!

Another 20 minutes later and my smile wearing thin, it was my turn again. “Exchange please,” I told the cashier. I also asked for a price adjustment on the item since it was marked down $10. She stared at me blankly and said that she wasn’t sure that she could do that. Then I felt like Jack Nicholson in “10 Easy Pieces” and said to her, “Fine then, I’ll return this one for a full refund and purchase the other one for $10 less.” She saw my point and handed me the new item and my difference in cash. She then asked for my name, address, and phone number. Having enough at this point, I told her that she didn’t need it and that it was a cash sale. She then got on her manager headset and called for backup to which I replied, “Your company made a $10 million bra out of diamonds and you can’t wait on the next customer until you get my name, address, and phone number?” Then I looked at her and said, “Look, I’ve got my cash and my purchase, I’m going now.” To which she replied, “You can’t leave without filling this out.” I then looked at her, looked back at the line, and said, “You can’t hold me here, I’m done,” and walked out.

She was dumfounded and her manager was no where to be found…

Commuters From Hell

Since the launch of this web site and my book, several people have contacted me to report their own clever ways of coping with common pet peeves. Here is one of my recent favorites.
Barry Ritholtz takes an hour-long commute home each day from Manhattan on the Long Island Railroad (LIRR). He is frequently shocked by the incredibly gross and annoying things that his fellow commuters do. So he decided to chronicle their behavior using his camera phone to document their behavior. There's the lady doing an impromptu manicure and blowing "a cloud of nail shavings, billowing into the air in response to each stabbing stroke of the file". Meanwhile, the poor schmuck next to her "is asleep, head back, mouth lolled open so as to better have his aveoli recieve her gift of nail shaving residue." There's the guy with crusty old feet and holey black socks who decided to drape his socks across the seat back in front of him while also perching his sweaty dogs on the seat across from him. Truly, Barry's new site is a testament to man's inhumanity to man.

See:
http://bigpicture.typepad.com/writing/lirr_commuter_from_hell/index.html

Commuters from hell

Barry,
You are a "site" for sore eyes. I have become one of those people who just "wont" take it anymore. I've been commuting on the LIRR from Long Beach to Penn on and off for the past seven plus years. The number of rude and self-centered individuals I encounter is just too much. My pet peeve is the morning yacking. I don't mind a brief low conversation but some people carry on conversations across the isle like no one else is there. It's gotten to the point where I'm getting into physical altercations. This morning I took digital photos of a man and a woman who talked non-stop to Penn Station yesterday and today. I told them I was posting the pictures on LIRR yackers.com. The guy actually posed for the picture. I really like to start a yacker site but I don't know anything about it. Any suggestions.